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Updates for Campus Operations

This page will be updated throughout the coming weeks with helpful information for Campus Operations staff. Please read about University-wide COVID-19 updates here.  

First and foremost, thank you for your incredible flexibility and patience this week as the University works to address COVID-19. Our staff members are the most valuable resource we have in Campus Operations and we are committed to your well-being throughout this rapidly changing situation.  

Campus Operations Update Messages

Update Message: Oct 6, 2020

Campus Operations Team:

This is a status update email that I am sending to the entire division of Campus Operations on a regular basis.   As a reminder, previous update messages can be found here.

  1. Red to Orange tomorrow!   Please see yesterday’s email from Jeff Legro and Dave Hale.    As of today there are zero students in campus housing isolation spaces and zero students in dedicated quarantine campus housing spaces.  Much to be grateful for and to continue our hard work of protecting our community.  Second milestone of 117 days of protecting our Web is coming up--  Incredible job by our campus community.  As a reminder – helpful information on the campus community  can be found on our University dashboard and please reach out to me or your supervisor if you have any questions.
  2. How are you?   In the past month I have found myself facilitating (and teaching) schoolwork to my kids at home, balancing work obligations at UR, and keeping in touch with elderly parents that are over 2,000 miles away in southwest New Mexico.  It’s a lot and I have never been more thankful and grateful for everything the University has done to support our team and our families.   We all  have many of the same challenges and we are in this together.  I want to take a pulse of our team and see how you are doing –please take 60 seconds to take a morale survey. Feel free to share additional comments as well. Thank you!
  3. Burying Ground:   Did you know there is a Burying Ground on our campus and that YOU have the opportunity to (a) learn more and (b) to provide input on how the University should wrap our heads around this really difficult history?   Please consider reviewing this 9 minute video that provides a fast-paced summary of the history.  After which, get involved by (a) talking to your team member and (b) joining upcoming campus discussions via zoom --- registering here.  We will continue to discuss together this coming year as this is  "History that was hidden or ignored for far too long."
  4. Supervisor Talking Points:   Did you know that I am regularly sending all supervisors in Campus Operations “talking points” to share with their respective teams?   The idea is for all 68 supervisors to share the “talking points” information in their respective shop meetings, shift huddles, or organized meetings.   Next time you have the opportunity, ask your supervisor:  “what are the latest  talking points?”   This dialogue is for everyone!
  5. President’s State of Campus:  What were you doing last Tuesday at noon?  Many of our team members are working hard and serving our community during that time slot so we may have missed the President’s campus update.  Have no fear!   Click here to watch the event and hear from President Crutcher.

Don’t be a stranger --- call me on my cell (399.1268), text me, or drop me an email.   Thank you!

Past Update Messages 

Please visit this page for general information on COVID-19, University announcements, and more. Read through some update messages specific to Campus Operations below. 

Update Message: August 17, 2020

Update Message: Aug 17,2020

Campus Operations Team:

Exactly five months ago (March 17, 2020), we sent the initial status update email to the entire division of Campus Operations.   If my math is correct, this email is #31 ---  the history of these messages can be found at the bottom of this page here.  

In 31 messages and over the past five months, we have discussed things that I never imagined would be part of our life at UR:  face coverings, rotating schedules, temperature screenings, footpulls in bathrooms, modular housing units, trying to figure out how our kids’ schooling is going to work.    The list goes on.

And now there is  a University  dashboard to communicate cases in the UR community.   Could anyone have ever imagined all of this would come to be when we sent that first message on March 17?

In reflecting on these past five months, words cannot begin to express the effort that Campus Operations has completed for the campus.    Here are a few examples:

  1. The dining team is phenomenal.  See a video here.  And have you downloaded GrubHub yet?  I picked up my first mobile order last Friday.
  2. The Events office, set-ups team, the facilities team, the custodial team.  Creating temporary classrooms, tagging furniture, moving furniture.  And now tents!  See a video here.  Unbelievable.
  3. Facilities has installed foot pulls in every multi stall bathroom.  Installed auto faucets.  Disinfectant wipe stands are everywhere.   Connected modular housing units to our infrastructure.  Installed ionization systems--- in every building!  And yes, the grounds still look impeccable.

Why are we doing this?  I looked back at the first message we sent on March 17 and it reminded me that "In a crisis, you first need to meet people where they are. Their most basic needs must be met first and they need to feel safe." That's exactly what we're doing in Campus Operations. By providing meals and a clean, functioning campus, we are meeting people's needs and making them feel safe so they can figure out how to keep learning, teaching, and working in the midst of these new challenges.   By the way, we now have approximately 1,000 students on campus!

Thank you to everyone for doing you part.  I know  this entire process  has been very messy.  This will be another messy week as we make final preparations and adjustments for the first day of classes next Monday.  Thank you for your patience. 

What’s in store in the next five months?  I have no idea.   But, I am grateful for everything our team has done to lead the way.

More to come!

Update Message: July 27,2020

July 27, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operation on a regular basis.

  1. As you read in Chaplain Kocher’s announcement,  Glenn Pruden served in many roles on the Dining Services team. His many years of service began in 1978, which is incredible!   I asked former Vice President of Business Affairs, Lou Moelchert, if I could share the comments he passed along about Glenn:  “My very early memory of Glenn goes back a quite a long time, just after Heilman Dining Center was opened. Apparently a student (unhappy with his dorm furniture) decided to take one of the dining room chairs back to his room. Glenn spotted him leave and followed him across campus to his dorm, retrieved the chair and returned it to the dining center. I knew then that this was a person  that cared. His action while not big in the overall scheme of things showed initiative far beyond that which might be expected from an employee who at the time was pretty far down the food service management chain. That initiative of course continued throughout his career and he eventually became a very important part of arguably one of the most successful food service management teams in the country.” 

    I know there are many special memories about Glenn and In case you are interested in viewing Glenn’s remembrance of life ceremony, please click here.  And, you may notice some remembrance rocks along the Lake Path (ask Maura McClain for details!)

  2. Thank you, Vessela Stefanova  for everything you do during Facilities temperature  checks each morning!  Full disclosure --- one day I did not immediately report for my temperature check and Vessela rightly  reminded me of my responsibility to keep our community safe! Thank you for approaching me, Vessela, and yes, I will continue to do better!

  3. There has been a lot of good questions on “how do I approach someone if they aren’t following the University interim COVID policies?”  Please know that HR is developing helpful tips for us all on how to have what can be an awkward conversation, whether it be with a customer standing in line at the bookstore, a student in the dining hall, a faculty member traversing in the buildings, or one of our own colleagues that doesn’t immediately report to temperature check-in!

    One of the lines that resonates with me is:  "The best leaders don’t enforce rules. They inspire the right behavior.”  It’s up to all of us to lead the way. 

  4. USAC is planning an Open Forum for staff with University Senior Leadership and Human Resources. This Wednesday at 3p.  Watch your email and spiderbytes for details and link. In an effort to make the best use of your time, you are invited to submit questions and comments. Below are other avenues available to express questions and comments:

    · Bring questions and concerns to your direct supervisor

    · Complete the Contingency Planning Feedback form

    · Submit a web submission via the USAC website

  5. A Thank you from Allison Moyer  - “Even with the extreme temperatures, and a staff shortage our Landscape team has proven to be one motivated group.  We have spread 525yds of mulch in the last 5 weeks.  That is 7 tractor trailer loads!!  Our team is driven and take pride in what they do.  We can’t say thank you enough!!  Thank you Eli, Cody, Blake, Bruce, Larry, Josh G., Josh M., Manny, Eric, Robert, Kenny, Derek, Scott, Ronnie, Paul, Steve, John, and Karen!”

    I hope you have an opportunity to enjoy Appreciation Day this coming Friday!
Update Message: July 17, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operation on a regular basis.

Apologies for the second email in just two days.  I thought it best to pass along the following information:

  1. As HR noted yesterday in an email--- check your email Monday to review your compensation statement and value of benefits. Paper copies will not be sent in the mail. Please let me or your supervisor know if you do not receive your statement. 
  2. Big shout out to the Support Services team: they are charged with relocating a lot of furniture to new classrooms, unique storage spaces, and yes, keeping cool heads when these plans change! Thanks team for your patience – and I just want to echo what VP Bisese mentioned in my previous email--- Flexible. Helpful.  Trusting.
  3. You might be asking yourself: why is the Support Services team relocating furniture? The campus sent an email out to students earlier this week letting them know about the changes to the class schedule, the changes to classroom spaces, how to re-register for classes, and an option for students to request to continue their fall studies remotely. All of these changes require a relocation of furniture  to different spaces on campus as we do our part to welcome students back to campus. 
  4. The faculty are off and running and creatively coming up with plans to deliver their classes to two audiences (at the same time!): (a) those that will be on site, which will be the significant majority of our students,  and (b) those that will request to study remotely. This is not an easy task for our faculty friends!  Flexible.  Helpful. Trusting.
  5. Similar to the faculty, we in Campus Operations continue to make excellent strides getting everything ready for the community to “return to campus.” Please know that more information is coming from campus on what ‘returning to campus’ means and the University’s plans to include details like health screenings, building improvements that YOU are completing, the impact on us parents with regard to local public schools, etc.  More information is coming. 

Lastly, I just want to remind ourselves of what a difference you are making. While the faculty are doing their part to creatively deliver classes this semester, we are doing our part to safely welcome back students. We are in this together. Ensuring a safe and successful semester doesn’t fall on just one person or just one department, we are not alone. We are connected. Thank you for all your efforts.

Good weekend – hope everyone finds a chance to rest.

Update Message: July 15, 2020

campus as we prepare for the return of students.  Thank you for these incredible efforts and updates:

  1. Thank you Maintenance shop for beginning the process of installing foot pulls on bathroom doors around campus!! These devices will alleviate the need to touch a door handle with your hands --- slow the spread!  
  2. Did you notice the big electrical upgrade? No? Well that‘s a good thing! Many thanks to  the electricians that worked over the holiday (and very hot) weekend to finalize this piece of the project with very little impact to campus.   
  3. Robert Johnson in the Dining Hall demonstrating the 3-line system we will use at a reduced-seating Heilman Dining Center this Fall: (a) a line for customers with reservations (b) a line for customers without reservations and requesting to dine-in and (c) a line for customers picking-up meals to-go.  You’ll notice the signage and plastic barriers at the cashier stands.  Great job dining team as we continue to prep!
  4. Shannon Millisor and Erinn Brown in Catering  are pictured going above and beyond by signing-up for a nontraditional role and assisting our HVAC team with preparing campus buildings with enhanced air systems.  Thank you team!
  5. In case you did not see Chaplain Craig Kocher’s message last week, please take time to read the retired Bookstore Manager Roger Brooks obituary  --- Roger meant a lot to many people, especially those in the bookstore and as our current Director of the Spider Shop, Liz St. John, mentioned:  “Roger was a man of few words but strong belief. He was very kind hearted and quite funny behind his usual stoic disposition. He gave the university MANY dedicated years and will most definitely be missed.  He was such a wonderful man.”
  6. Lastly, CONGRATULATIONS to the Projects team for the Historical Renovation Award they received for the Renovations done at North Court. In a virtual ceremony in June, the U.S. Green Building council honored them for their work on this project. Interested in the history of our buildings?  Check out the Facilities website!
Update Message: July 2, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operation on a regular basis.

The primary purpose of today’s message is to say thank you and I hope you enjoy the long holiday break with people you love. 

Three other items for today’s message:

  1. Walking campus this week, I am moved by the amount of work that our team is doing in order to prepare campus for fall. Thank you to all those staff that just completed their second week back in full force and on campus. Whether you are the custodial team preparing dorms for next year, the landscape team that is patiently playing catch-up (campus looks amazing!) with flower beds, mowing, and hedges, or the electricians that are managing important outages during the holiday, or the dining team prepping the Alice Haynes room and other spaces to serve  meals next semester, or…… the list goes on. Thank you.
  2. More thank you’s: to those that are taking on different roles like the entire team that is applying bar codes to essentially every piece of movable furniture as we prepare to reconfigure spaces for classrooms. Or, people like Pat Coleman in facilities that took on temperature screening duty this week. You are amazing. We have a lot more to do in the coming 6 weeks and if you are interested in learning how you can help, please contact Dianne Melia (cc’d to this email) as she is coordinating volunteer efforts during this time when we are all continuing to be paid by this incredible University. Big shout out to Ginger Absher in Catering stepping up to help paint dorms this week!
  3. I received a call recently from a UR customer that wanted me to know that a Campus Operations employee was not wearing a face covering in a UR building. This Campus Ops employee was doing the incredible work I note in my first comment above. Incredible work by an incredible employee, but instead the UR customer focused on the employee’s non-compliance of University policy by not wearing a face covering inside a UR building. I thanked the UR customer and reminded them of the incredible work our team is doing and I ensured them that we will do better as we navigate these times. I thought it best to pass this along to you so you can discuss with your team and co-workers: as we start to see more and more people on campus, there will be many sets of eyeballs watching our incredible connected team do what we do best: take care of this place. Let’s have our customers focus on our incredible efforts and not give them any reason to focus on something like the lack of a face covering. Please wear your face covering, over your mouth AND nose, when you are in the  public space of a UR building.

Safe weekend to all.

Update Message: June 26, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operation on a regular basis.

  1. As Jeff Legro and Dave Hale mentioned yesterday, Richmond on Broad Café closed on March 16 due to COVID and we will not be reopening the café as we prepare to end our lease at UR-Downtown. All impacted dining employees at Richmond on Broad will have opportunities to work on campus in Dining Services. We are tremendously fortunate for Chef Matt Lee’s creativity and leadership since opening the café and grateful for all contributions from Sharon Dickerson-Reed, Orlando Bacotes, Sheldon Williams,  and Josh Hollaway. Thank you and we look forward to your continued efforts on campus. 
  2. July 2020 Holidays: This year, as a thank you to employees for going above and beyond during the COVID-19 pandemic, the University will close on Monday, July 6 in addition to Friday, July 3. We hope you enjoy the long Independence Day weekend! As a reminder, Friday, July 31 is Employee Appreciation Day and will also be a paid holiday.
  3. My kids told me a funny way to think about face coverings that they read in an email from the Science Museum of Virginia: treat your face covering like your underwear:
    -Do not touch or adjust (especially in public)
    -Do not borrow or lend
    -Make sure it fits tight but comfortable
    -Make sure it's clean (daily or as needed)
    -Wear the right side out.
    -If there's holes in it, throw it away.
    -If it's stained, throw it away.
    -If it's damp, change it. 
    I told my kids that is indeed an interesting way to think about face coverings! Just a reminder that individuals inside of University buildings, classrooms, or in common areas of University residence halls are required to wear a face covering that covers both the nose and mouth at all times. The University requires individuals to wear a face covering in outdoor settings where physical distancing measures are difficult to maintain. This policy applies to faculty, staff, students, contractors, and visitors on University property. Please let me or your supervisor know if you have any questions. 
  4. Kudos to Peg Peebles, Floater Manager in Dining, for taking the lead and coordinating  the “Health Screening/Temperature Screening” training program. Her efforts are utilized in dining as the pilot program for the University, which  has now extended to the Events Office and Facilities department. Thank you, Peg!
  5. We all know there are many benefits to being a spider. Did you know that there is a list on our HR website of on and off campus places that offer spider discounts? Check it out here.  
  6. URWELL Employee has added resources to support parents during a summer of continued social distancing. Click this link and select "Family Resources".

Thank you everyone for continuing these incredible efforts to prepare campus for the Fall semester.

Update Message: June 17, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operation on a regular basis.

1. As Dr. Crutcher communicated in his latest email, the University will resume in-person instruction and the residential educational experience this fall. We in Campus Operations have a lot of work (dining plans, dorm cleaning, moving furniture, buying supplies, finishing up construction projects, tending to the landscape) as we prepare for the students and I want to thank you for your patience as we ramp up our operations this summer.

2. As we start to see more and more people on campus, there will be a change to our daily routine. The most visible will be the University’s requirement for Face Coverings. In a nutshell, unless you are working alone in an individually closed office, everyone inside UR buildings are required to wear a face covering that covers both the nose and mouth at all times. Further, the University requires individuals to wear a face covering in outdoor settings where physical distancing measures are difficult to maintain. This policy applies to everyone: faculty, staff, students, contractors, and visitors on University property. I know this is different and uncomfortable, but please think of yourself and the care for others.  If you have questions or concerns, please reach out to your supervisor. 

3. Congrats to Johnny Cornish and Tim Dorsey of our RICOH team ---   they received the RICOH STAR Annual Performance Award, which was awarded to just 371 winners of RICOH’s eligible employee base of 8,000 employees! For more details about their award and other kudos or to submit a kudo to a deserving coworker please visit the Kudos section of our website

4. Last week an individual in Campus Operations shared this article with me on Racism and white managers. I found it thought provoking and I know I can do more as the leader of Campus Operations. Thank you for your continued patience with me as I learn and grow --- as I mentioned last week – open dialogue is critical and feel free to reach out to me if you would like to talk. 804.289.8174

5. I received this message from Tina Sisson at  Lou’s café and found her words very uplifting and wanted to share with you: “I wanted to share with you that during this time of uncertainty and turmoil how a negative can become a positive.  During the past several weeks I have worked at U of R in dhall and assisting with student move out. I have had the pleasure of meeting so many different people, from administration, faculty to staff. We have all connected and come together in a time of crisis. The shared thoughts of not only positivity but gratitude towards U of R have been overwhelming. We are truly thankful for everything that is being done to keep everyone employed.  This experience has knocked down the walls which sometimes seem to separate us. We are no longer a part of faculty or staff but U of R together as one.”

Take care and I look forward to seeing you on campus (with a face covering of course)!

Update Message: June 9, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis.

1. As President Crutcher mentioned last week, the racist violence in our country is extremely disturbing.  These acts are heartbreaking and gut wrenching. I have a hard time answering the questions that I personally have, and more importantly, that my kids (ages 13, 11, 9) ask of me.  I recognize that I have work to do on this issue and am grateful for the opportunity to learn from colleagues. Two areas at UR that will help me to continue to learn from others include the Information Services Intersections group as well as serving on the University’s Burying Ground Memorialization Committee.  I am committed to Campus Operations being a safe and inclusive unit where everyone feels like they belong.

2. Dialogue and improved communications is critical for Campus Operations to come together as one team.  I believe open dialogue is the best way learn from one another and ensure that we can care for each other.  I understand that real talk takes trust and time and I am committed to do everything I can to get to know all members of  the Campus Operations team (you!).  Getting to know you is how I put myself in a position to understand viewpoints and perspectives from all walks of life.  Please drop me a line to just, well, talk.  Moreover, please remember that I  continue to hold Open Hours each Friday from 2p-3p. Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. My number is 804-289-8174.

3. I hope you have had the opportunity to read the latest email from David Hale and Jeffrey Legro which discusses the University remains in a modified operating status. This means employees should be working remotely as much as possible depending on your responsibilities and essential functions. The University is implementing a Physical distancing framework to serve as a guide for our approach to gradually resume operations on campus.

4. USAC Update – Congratulations to the new USAC representatives in Dining Hall, Jeff Smith and in Facilities, Frank McMurrough. I would also like to thank Alison McCormick and Mike Torquato for their service from 2018 -20

5. Kudos to McKinley Wood from University Facilities who has been promoted to Lieutenant Colonel in the Army reserves.  Many thanks to McKinley and all other members of our team (and their families!)  that either serve or have served with our military.

Thank you! 

Update Message: May 29, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis.

1. I hope you have had the opportunity to read the latest email from David Hale and Jeffrey Legro. Some key takeaways include (a) Summer courses will be offered remotely with no in person student research. (b) all Camps, Conferences and in-person events have been cancelled for the summer including Busch Gardens Day on Friday, July 31st.  Please note that this day will be a paid holiday to thank you for all of your hard work and great efforts. (c) to enable the University to meet the expected physical distancing requirements for classrooms, academic needs will be the first priority for much space on campus this fall.  As such, all third party events will not be hosted on campus this fall.   

2. Spiders in the Know Recording: The 5th annual Spiders in the Know, featuring remarks from Dr. Crutcher, David Hale, Jeffrey Legro, and Shannon Sinclair, occurred on Friday, May 22. If you were unable to attend, a recorded version is available on the Spiders in the Know webpage.  

3. Please see this document with following images:

  • Page 1:  The HDC always has great decorations, here are some from Memorial Day – thank you team!  AND, thank you Frank McMurrough for sharing these pictures of some of the visitors to the Eco Corridor   
  • Page 2: Please read and save the attached information about how to properly wear a mask. Let’s work together to take care of ourselves and each other. Click here for more information.       
  • Page 3: This image from a Harvard Business Review article seems to fit right now for most of us. I know it does for me. If you ever want to chat, please remember that I  continue to hold Open Hours each Friday from 2p-3p. Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. My number is 804-289-8174.

4. KUDOS to Allison Moyer who has been awarded a scholarship to attend the APPA Institute for Facilities Management or the Leadership Academy. Way to go.  If you want to see who is being recognized or if you want to recognize someone in Campus Ops check our website

Take care! 

Update Message: May 19, 2020

May 19,2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. Below are some updates I want to share: 

1. Reminder! A wonderful opportunity to provide a service to UR during move out – please consider signing up for at least one 2.5 hour block of time  in the coming weeks and represent Campus Operations. 

2. Do you work in Dining Services? The USAC Elections Committee is distributing a run-off ballot for the Dining Services Departmental Seat (2020-2023) because the first ballot resulted in a tie between three (3) of the candidates with the highest number of votes (Angela Moseley-Scott, Tina Sisson, and Jeff Smith). If you are a staff member represented by one of the Dining Services Departmental Seat, visit the Simply Voting link to cast your vote TODAY! Voting is open until 5 p.m. on Thursday, May 28, and your votes are completely confidential. 

3. RSVP for Spiders in the Know - You are invited to the 5th annual Spiders in the Know, featuring remarks from Dr. Crutcher, David Hale, Jeffrey Legro, and Shannon Sinclair, on Friday, May 22, at 10 a.m.  Please note that registration is limited to the first 1,000 participants. If you are unable to attend and would like to view the program at a later time, a recorded version will be available on the Spiders in the Know webpage following the event. 

4. University of Richmond Updates - On Tuesday, May 12, Dr. Crutcher shared an email that was sent to alumni and parents highlighting our work related to the COVID-19 pandemic and also highlights the recent successes and progress of our faculty, staff, students, and programs, including Making Excellence Inclusive. You can read it here.

5. WeR Connected! Week 5 -This week's theme is "UR's Got Talent!" Email your photos and videos of special talents or hobbies you've picked up while social distancing to sbuschin@richmond.edu, or comment with your photo on each week's pinned album

6. Do you continue to hear about the “New Normal”?   This video is an interesting (and very energetic) perspective about trying to find your normal again; click here to hear Dan Thurman talk about the “Now Normal”

Feel free to call me any time.  Take care. 

Update Message: May 12, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. I will continue to hold Open Hours each Friday from 2p-3p. Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. My number is 804-289-8174.

Below are some updates I want to share: 

1. As we all are aware, the campus population is very low. This makes it even more important for all of us to take the initiative to make sure that if we see something that does not look right, we take the extra step to do something about it. If the lights are on with no one around, turn them off. If there is a bucket of standing water as a result of the rain, please take the time to empty out and prevent mosquitos!   If something needs to be repaired, submit a work order. Help us keep the University safe and beautiful for everyone to enjoy. 

2. This week's theme for WeR Connected is "Spider Spirit!" Share your Spider Spirit by sending in photos of all things UR! Anything that celebrates and reminisces our UR pride, we want to see it! Email your photos or comment with your photo on each week's pinned album.

3. USAC voting deadline is this Friday May 15th. Make sure to vote so your voice can be heard at the USAC meetings. If you have not voted please VOTE today! 

4. Earlier this week, Patrick Benner (Director of Housing and Residential Life) sent an email detailing the student move out process. We are looking for help so that this process can run as smoothly as possible. If you are interested in helping, please sign up here and include your name and department.  Thank you!

5. Our Campus Operation team is doing great things. Check out the KUDOS section of the CO website to see who has been nominated and also to nominate someone you have seen being a great Steward of the University.   The updates this week include a ‘thank you’ for a special dinner that our dining team provided to the seniors that are on campus.

Take good care.

Update Message: May 5, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis.   These emails are currently sent on each Tuesday. I will continue to hold Open Hours each Friday from 2p-3p. Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. My number is 804-289-8174.  

Below are some updates I want to share: 

1. Do you have a question about how something works in Campus Operations, why we do things a certain way, or how a University policy will affect your team? Please fill out this form and your question will be sent to someone who can provide more information.

2. KUDOS to the entire Campus Operations team: From Carl Sorensen - Sr. Associate Vice President Human Resources:  “Everyone in Human Resources is deeply grateful for the amazing work the employees in Campus Operations have done to keep the campus running and clean and fed during these challenging times."  

3. Thank you to those who were able to participate in Friday's Campus Operations webinar. Anyone who was unable to join can access the recording here.

4. Fall Academic Planning Update: Please read Dr. Crutcher's email from April 29 regarding planning for the 2020-2021 academic year. Highlights include:

  • We intend to complete a full academic year of on-campus instruction beginning in fall 2020. This may require adjustments to our operations and academic calendar. 
  • To ensure safety and continuity, we are developing a multi-pronged approach to enhance our community’s capacity and resilience to manage COVID-19 challenges. 
  • In order to align with government and public health guidance and/or mandates, we are working through scenarios that allow for flexibility and adjustments to teaching and campus life as needed.
  • Only if necessary will we consider remote learning. If we must pivot to this scenario, we will provide high-quality remote learning and the developmental, social, and career supports that help our students to grow and thrive at UR and beyond. 

5. The theme for WeR Connected is "Recipe Round-Up." You are invited to share photos and recipes of your kitchen creations! Whether it's your go-to, your tried-and-true, or something new, together we'll make a virtual recipe box for all to enjoy. Not a kitchen guru? No problem! Share photos of your local faves from curbside pickup or delivery. By the end of this week, we'll all say "Mmm!" Email your photos and recipes to sbuschin@richmond.edu, or comment with your photo on each week's pinned album at facebook.com/URHumanResources. (You can still submit photos and view the gallery even if you don't have Facebook.)

6. Spiderbyte of the week: Collaborate more seamlessly using Zoom, the popular video conferencing tool. In this course, staff instructor Garrick Chow shows how to schedule, moderate, and participate in Zoom meetings. Garrick begins by showing how to set up your Zoom account and adjust audio and video settings. Next, he walks through joining and participating in meetings scheduled by others. Garrick covers how to use a variety of options during meetings such as adjusting views, muting your microphone, turning your video camera on and off, and sharing your screen. Finally, Garrick demonstrates how to host your own Zoom meetings, from scheduling and adjusting moderator settings to recording meetings.

7. These free videos are among more than 14,000 courses you can see by visiting https://lynda.richmond.edu/

Happy Cinco de Mayo!

Update Message: April 28, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. Below are some updates I want to share: 

1. Join me as we hold the Campus Operations webinar this Friday, May 1 from 2-3PM. Our goal is to provide more details about the effect of University budget changes on Campus Operations. You should have received an invitation via email. We have launched an FAQ page on the website where employees can submit questions. Please send in any questions you may have. 

2. Stay connected to your Spider family by participating in WeR Connected! This week's theme is "Spring Memories." Spring has sprung at UR, as well as in our remote work spaces. This week, share photos of your current or past spring memories. Perhaps you are working on campus and able to enjoy the beautiful landscaping around you. Or share blooming flowers from your own garden. Whatever spring looks like to you, we want to see it and celebrate the beauty of the season together. Submit your photo(s) and optional description(s) to sbuschin@richmond.edu, or comment with your photo on each week's pinned album (You can still submit photos and view the gallery even if you don't have Facebook.)

3. Kudos from Sam Lloyd to Joe Wolff and his team- “Wanted to thank you for “sharing” your guys with us these last couple of days (moving student furniture/appliances). Combined the guys had a “get it done attitude” and were able to complete the task today around noon. I did want to give Matt, Curt and Julio a shout out for the excellent work. Thanks again for your help.”

4. Spiderbyte of interest -- Beginning Sunday, April 26, the GRTC will temporarily suspend bus route 75 until further notice. For more information go to www.ridegrtc.com.

Hope to “see” you Friday at 2p.

Update Message: April 24, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. Below are some updates I want to share: 

1. Thank you to everyone (approx.. 70% thus far --- we need 100%!) who completed the Campus Operations training survey. The information gathered will help us identify the best way to deliver these trainings and learn a bit more about you. If you have not completed the survey please take it today. 

2. The Campus Operations webinar will be held on Friday, May 1 from 2-3PM. Our goal is to provide more details about the effect of University budget changes on Campus Operations. You should have received an invitation via email. We have launched an FAQ page on the website where employees can submit questions. Please send in any questions you may have. 

3. This is a payroll week. If you are still unsure about how to code your time, HR has some examples to help make sure you get it right. 

4. Spiderbytes of the week:

  • URWELL Employee presents our next Food For Thought webinar, "Family Life: The Juggling Act," on April 29 from noon-1 p.m. Register in UR Talent Web. Select "Browse Events," and then select the event from the calendar.
  • Due to recent updates in the University's Interim Policies, the Annual Spider Classic Fishing Tournament is cancelled this year for the first time in thirty-four years. Father's Day weekend will not be the same without our community gathered around the lake, but we look forward to seeing you at next year's tournament -- with fish who've had an extra year to grow! The entire URWELL Employee staff is thinking of you and wishes you wellness and health.

5. Kudos to Angela Richardson in Facilities. She received an email from Accounts Payable asking her to verify a request to change the Direct Deposit information for one of our contractors. In looking at the email it seemed suspicious so she worked with this company and together they discovered that it was in fact a fraudulent request. Thank you Angela for being cautious and a great steward of the University. 

6. For tips, policies and reporting of suspected fraud our Information Services team has great information. 

From my family to you and yours, hope you have a  fun and safe weekend.

Update Message: April 21, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. Below are some updates I want to share: 

1. Reminder: We want to offer our employees web-based training that can be done at home. These trainings will help all of us stay informed and engaged until campus operations fully reopens. Please take this short survey to help us identify the best way to deliver these trainings and learn a bit more about you. Thank you for taking the time to fill out the survey by Wednesday, April 22. 

2. The Campus Operations webinar will be held on Friday, May 1 from 2-3PM. Our goal is to provide more details about the effect of University budget changes on Campus Operations. You should have received an invitation via email. We have launched an FAQ page on the website where employees can submit questions. Please send in any questions you may have. 

3. Spiderbyte of the day - In response to COVID-19, the Cashier's office will only process deposits on Thursdays from 9-12. All deposits should be dropped off at URPD from 8:30-4 Monday through Friday. Please do not bring any deposits to the Cashier's Office. Please have all deposits in a sealed envelope with all necessary documentation. If you have any questions or concerns please email bursar@richmond.edu. Our staff is working remotely, but will be monitoring all emails. Thank you for your patience during this trying time and stay safe. 

4. Working on campus? Save energy and reduce electricity costs by turning off lights when leaving, or if nobody is around. If you leave the lights on in your building, they could stay on all night. Notice something not working or have a suggestion for cost savings? Email University Facilities.  

5. HR provides many opportunities for learning. One of those options is LinkedIn Learning (Lynda.com) which provides over 1300 online courses for all levels of learners. It is a great time to learn a new skill.

6. I am holding Open Hours each Friday from 2p-3p. Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. My number is 804-289-8174. 

Thank you to each of you who continue to keep the University running. If you see someone who deserves recognition please share it with us

Update Message: April 17, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. Below are some updates I want to share: 


1. Reminder: We want to offer our employees web-based training that can be done at home. These trainings will help all of us stay informed and engaged until campus operations fully reopens. Please take this short survey to help us identify the best way to deliver these trainings and learn a bit more about you. Thank you for taking the time to fill out the survey by Wednesday, April 22.

2. We are planning a webinar on Friday, May 1 from 2-3PM to provide more details about the effect of University budget changes on Campus Operations. Employees will receive an invitation via email. In the meantime, we’ve launched an FAQ page on the website where employees can submit questions.

3. Spiderbyte of the day – We all miss our Spider Family during this unprecedented time. Starting Monday, April 20, stay connected with your colleagues through WeR Connected! Whether you are working remotely or on campus, we encourage you to participate by sharing photos based on five weekly themes to keep us together virtually. Photos will be posted on the HR Facebook page for ALL to enjoy. (You can still submit photos and view the gallery even if you don't have Facebook!) Each Monday, be on the lookout for a SpiderByte theme reminder. Submit your photo(s) and an optional description(s) to sbuschin@richmond.edu, or comment with your photo on each week's pinned album on Facebook.

4. Cigna is committed to helping you through the COVID-19 crisis. They have added more Employee Assistance Program (EAP) sessions to help support your emotional well-being. From now through September 30, 2020, you and your household will have access to additional sessions with licensed clinicians in our EAP network at no additional cost to you. 

5. CONGRATULATIONS to Richard Thomas who as of April 1st has accepted the position of Manager at the Cellar. From Cindy Stearns “Best of luck to you in your new position.  We will miss you as the floating manager but know you will do an amazing job working with Melissa and her team at the Cellar.”

Happy Weekend to you and yours.  Take good care.

Update Message: April 14, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. Below are some updates I want to share: 

 1. Most students left campus before knowing they would not be able to return. The Custodial Staff went through each Dorm room and Apartment to clean out the refrigerators and trash. This was no small task and we appreciate your efforts to help protect the student’s belongings. KUDOS to Sandra Smith, Jermaine Massenburg, Deardre Coleman, Coco Christian, Debra Merritt, Kitty Thorne, Louise Haines, Melvin Burleigh, Kirk Lewis, Pat Fobbs, Gabriel Garzon, Kim Jackson, Suada Jusovic, Sejida Turanovic, Francis Wyne, Nura Omerovic, Nadine Kigeri, Manny Haines, Nyadeng Arop, Antoinette Ferrell, Barbara Johnson and Mike Taylor for all of your efforts and dedication to the students. 

2. Were you wondering how the Wellbeing Center construction was going? This time-lapse video (less than two minutes) is a great way to catch up on the progress since February 2019. 

3. Congratulations to those who were nominated to run for USAC. This is a friendly reminder to please  respond to the email that was sent to you by Thursday April 16th. 

4. HDC's Bracela Wright was recognized by Patrick O'Keefe, University of Richmond, Class of 2022 in a letter he sent recently. "I'm a sophomore at UR who is home in Chicago quarantining. My favorite days at school all began in a similar fashion: walking into the dining hall bright and early to be greeted by Bracela behind the omelet bar. Our morning chats always gave me a big smile to start my day off." Thanks to Bracela and all of the many staff who make a difference in the students campus life. 

5. Spiderbytes of the day – 

  • HR is collecting stories about the amazing work being done to maintain campus and contribute to our greater community. Many have already been recognized. Do you have any stories to share?
  • New options are available to the University Retirement Plan as a result of the Coronavirus Aid, Relief and Economic Security Act (CARES).   

6. Each of you should have received a Dependent Eligibility form in the mail from a company called Health Decisions. If this form is not turned in by the deadline provided, coverage for your Dependent(s) will end. HR has an FAQ page to answer any questions you may have about these forms. 

7. Reminder: I am holding Open Hours each Friday from 2p-3p! Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. My number is 804-289-8174. We are also working on setting up a town hall webinar to reconnect our team and address your questions and concerns in the weeks to come – stay tuned!

8. Our new Eco Corridor is attracting a lot of different types of visitors. It’s a great place to visit but I hope that snake doesn’t find its way indoors!

 

Update Message: April 10, 2020

April 10,2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis. Below are some updates I want to share: 

1. If you have not yet read yesterday’s Budget and Operational Update email from David Hale and Jeffrey Legro, please do so. In it, they address the latest financial implications of this global pandemic. Highlights include:

  • The University will continue to compensate regular full-, part-time, and limited-term non-exempt, hourly employees based on their regularly scheduled hours even if their schedules have been reduced through the end of this fiscal year (June 30). 
  • President Crutcher, David Hale and Jeffery Legro will take a 10% reduction to their salaries throughout the next fiscal year (July 1, 2020-June 30, 2021). All vice presidents and academic deans have agreed to take a 5% reduction to their salaries.
  • The University will implement an immediate hiring freeze for currently unfilled faculty and staff positions.
  • There will not be a merit salary pool increase for employees in the next fiscal year as the University will implement a salary freeze for all faculty and staff for next year.
  • The Facilities Management team will delay or defer many smaller capital projects originally planned for this summer. The University will also scale back plans for future campus construction projects and associated spending.
  • Each division and school at the University is to identify continuing budget savings equivalent to 5% and 10% of the unit’s operating (non-salary) budget. 


2. I know this budget update brings up a lot of questions. We have answers to some and are working to find answers for others. This FAQ page for Campus Operations will get updated regularly and you can submit any questions you have here

3. Human Resources is available to provide remote assistance as you adapt to your evolving work situation. Review the University’s latest Practices and Policies here. For employees working from home, they’re compiling an excellent list of Remote Work Resources to help during this challenging period. 

4. Reminder: I am holding Open Hours each Friday from 2p-3p! Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. My number is 804-289-8174. We are also working on setting up a town hall webinar to reconnect our team and address your questions and concerns in the weeks to come – stay tuned!

5. The Admission Department has awesome videos of our students, such as Six Questions for Spiders --- I found this a fun reminder  of why we continue to serve this incredible university. Take a moment to virtually connect with our talented students. 

6. Join me and others in thanking the Print shop and the Post office for all of their help keeping campus running smoothly. 

  • “Our enormous gratitude to you all for everything, before this crisis and now. I was just meeting with Sarah Abubaker, Amy St. John, and Marya Kravets and they emphasized how awesome you’ve been to our office and how great it has been to work with you. Thank you all for everything. I know this new campus set up is a burden that is falling largely on you all and we sure do appreciate that and how you all have responded.'  -Robb Moore Assist VP Advancement Systems
  • 'Thank you for all your work over the past month. I know you and your staff have been extremely busy. It goes to show who on-campus makes the “world” go round!' -Eric Beatty, Campus Police

7. Josh Wroniewicz and Angela Scott shared this picture --- through the relationships already established, these are some of the donations they have been able to contribute to our partners at CARITAS. The Dining Team  has done a great job limiting our losses and ensuring that the product that couldn’t be used was able to locally support those in need. Note: If you would like to make a donation request and / or idea, please contact Emergency Management.  

8. For anyone looking for a way to add some swag to your ZOOM or other social media, check out these downloads and social media images you can use to show off your #spiderpride.

Good weekend to you and yours. 

 

Update Message: April 7, 2020

April 7,2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis.

1. The Human Resources department’s Spring 2020 Employee Well Being Program provides some great resources for learning and coping at home. This week’s webinar is "Less is More: Simplifying Your Life," on April 8 at 2 PM.

2. For those of you who have children who are Kindergarten age through 5th grade, the University  has partnered with Little Scholars to offer interactive learning. The cost is $10 per child, per lesson. Details on the Art, History and Science courses and registration can be found here. Contact Katie Carlton at kcarlton@littlescholarsllc.com with all registration or programming questions, or Campus Operations’ very own David Donaldson with all other questions. (FYI --- this idea was all David’s brainstorming!  Way to go David!)

3. I will be holding Open Hours on Friday. Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. Call me to say hello Friday between 2p-3p! My number is 804-289-8174. 

4. The Federal Government has indicated all surgical or N95 masks should be for health care professionals and first responders. As such, the University will not be providing these masks to employees.  The recommendation is for cloth masks to be worn in public places where social distancing cannot occur.  

5. CONGRATULATIONS to Vincent Savage on his promotion to the position of Director of Residential Dining. Vincent offers a “seasoned” career background in the food service industry, with over 30 years of experience in various food service sectors. Prior to his position at the University of Richmond, he held a successful 20 year post as Director of Food and Nutrition Services with a leader in the healthcare industry. Prior to accepting the job as Director of Residential Dining, Vincent worked the last two years as Assistant Director. Among many contributions, his greatest accomplishments have been in the areas of team building and team training/ development. 

6. Kudos to several members of the Facilities Team; Aubrey Grubbs, Mason Dickerson, Julian Cline, Adam Bartlett, Tommy Strickler and Frank McMurrough who worked with Rec and Wellness staff to get a temporary gym set up in the Weinstein Center for everyone when they return. The Rec and Wellness staff also wanted to recognize the Custodial staff who has been very helpful in cleaning every day after the equipment was moved.

 

Update Message: April 3, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses) on a regular basis.

Just as a reminder, we're now getting used to a new normal and the changes aren't coming as quickly, so I will be sending these update emails only on Tuesdays and Fridays starting next week. Below are some updates I want to share: 

  1. Many of us are using Zoom to have meetings and stay connected to campus. There have been some cases where outsiders have joined Zoom calls to disrupt meetings or classes. This is known as “Zoom Bombing”. Our Information Services team has put together information that will help us keep our sessions secure.
  2. As a reminder, if you are not signed up for direct deposit your check will be mailed to your home address. If you normally receive a pay stub for your direct deposit you will have to go to Banner-web to look at your pay stub (Duo is required to access Banner-web from off campus). Once you are in Banner-web click the Employee link and then Employee self-service. This will take you to your dashboard where you will find access to many options such as your pay stubs, leave information and benefit information.
  3. Kudos to Monica Taylor from our Dining Services team who volunteered at Feed More at the beginning of March, see her in action here.
  4. Spiderbyte highlights from this week include the new One Card hours that began April 1st. One Card will be open Mondays from 8:30 am to noon. The Print Shop has altered their schedule to have staff in the shop on Mondays, Wednesdays, and Fridays. 
  5. Our very talented Catering team has found a great way to keep in touch with each other. They have been having virtual “Cook-Offs” where they share pictures of the dinners they have prepared with other members of their team. They have posted some of those pictures on the Catering Facebook Page. (Warning: This Facebook page will make you hungry --- photos here) If you have found creative ways to stay connected email us your ideas

 

Update Message: April 2, 2020

From: Mark Detterick

Campus Operations Team: 

You all have done an exceptional job serving campus and taking care of your team members during the many challenges that we have experienced over the past few weeks. Thank you!

We're now getting used to a new normal and the changes aren't coming as quickly, so I will be sending these update emails only on Tuesdays and Fridays starting next week. 

Below are some updates I want to share: 

1. The University recently sent out a few campus-wide updates: Due to the Governor's stay at home order, students will not return in April and May to retrieve their belongings. The University will communicate with students and families regarding the protocol for the retrieval process once a final plan is determined. Summer School classes will be conducted through online courses only and Summer Session 2 for research is still in the planning stages. A plan is in place to pay Staff who continue to work remotely and staff who are working rotating shift schedules based on their regularly scheduled hours through May 9th, 2020. 

2. If you get your health insurance through Cigna, be sure to read over information on their enhanced coverage for COVID-19, including easier access to screening, testing, telehealth services, and behavioral health support.

3. Spiderbyte of the day: The VCU Outdoor Adventure Program is offering free Virtual Escape Room programs to VCU and University of Richmond students, staff, and faculty. This program is designed to help teams explore methods of working together effectively and efficiently while collaborating to find clues, solve puzzles, and decode riddles. 

4. Marth Pittaway, Executive Assistant to the Vice President for Enrollment Management, had the following kind words to share about the Gambles Mill Eco-Corridor: "Just a quick note of gratitude and congratulations on another stellar project. Gambles Mill was a glorious walk today with many out to enjoy the day - with appropriate social distancing of course. Nice job on the route that includes strategic views of campus icons." Kudos to Landscape Services and the Carpentry Shop for making sure the trail and the Community Garden look great! In addition, the tulips on campus are now in full bloom (see pictures here and here). Again, thanks to our Landscape staff for providing some much needed beauty at this time.

5. Many of our Campus Operations team members have been going above and beyond as we respond to COVID-19. If you think one of your coworkers should be recognized for their great work, you can submit Kudos online

Update Message: March 30, 2020

March 30,2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis. Below are some updates I want to share: 

1. Today Governor Northam issued a stay at home order, which means that people must remain in their homes except for limited circumstances like going grocery shopping, seeking medical care, caring for family members, and going to work. If this order has any impact on university operations, I will let you know. 

2. President Crutcher sent out a video message to UR that includes a shout out to all the staff coming in to keep campus open. Take a look!

3. On April 1 at 2:00, Human Resources will be hosting an online discussion about one of their remote working resources, "Leading at a Distance". You can learn more and sign up for the discussion here.

4. Spiderbyte of the day: USAC is soliciting nominations for staff members interested in serving on the Planning and Priorities Committee. They are looking for nominations to fill the At Large seat vacancy opening this summer. If you are interested or would like to nominate a staff colleague, email nominations to Nick Minnix at nminnix@richmond.edu by 5 p.m. on April 3.

5. Last week there was a main water line break on Bostwick hill. Frank McMurrough, a Mechanical Supervisor in Facilities, shared that Chris Machalski, Rich McDonald, Derrick McChristian, Wayne Van Staden and Rick Richardson quickly came together from different teams in Facilities to repair the leak. Kudos for the collaboration and great work! See a picture of their work here.

Update Message: March 27, 2020

March 27, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis. Below are some updates I want to share:

1. Human Resources sent out an important reminder on Spiderbytes today: The University strongly discourages international and domestic travel at this time. All faculty and staff who are planning personal travel to any destination, foreign or domestic, must register that travel.

2. Many of us are not only adjusting to new work routines, but also adapting to kids doing school at home. Personally speaking, my 11 year old son Nico has made many homemade Star War creations out of Legos….some designs are more frightening that others! Thank you to Rob Andrejewski for sharing this list of resources for parents put together by the Curriculum Materials Center.

3. This year's Outstanding Service Award winners are now on the HR website. Congratulations to James Campbell and Loida Domasig, two of our Campus Operations team members, on receiving awards!

4. If you're looking for ways to stay connected with family and friends while social distancing, here's a list of ways to spend time together virtually, including virtual movie nights, game nights, and dinner parties. 

5. Kudos to staff in the Dining Hall for promoting social distancing! They have marked spots with tape on the floor to make sure people line up an appropriate distance apart when waiting for their food. 

Good weekend to all.

Update Message: March 26, 2020

March 26,2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis. Below are some updates I want to share: 

1. We now have a webpage where you can see updates for Campus Operations and find other information about our unit. Scroll all the way down the page. Take a look! Thank you, Cassandra Troy in the Office for Sustainability for making this happen!

2. I will be holding Open Hours again tomorrow. Throughout the semester, I've used this time to meet you, get to know you, and hear ideas or answer questions about how we do things in Campus Operations. Call me to say hello Friday between 2p-3p! My number is 804-289-8174.

3. This is a high stress time for many of us and sometimes that can affect our reactions to coworkers. Kevin Cruz, an assistant professor of management here at UR, gave some helpful advice in this article about dealing with frustration in the workplace.

4. Kudos to the Post Office for your great work! Robb Moore, Assistant Vice President for Advancement Systems, had the following kind words to share: "You've been awesome to our office and it has been great to work with you. Thank you all for everything. I know this new campus set up is a burden that is falling largely on you all and we sure do appreciate that and how you all have responded."

5. Congratulations to Benjamin Gillie in our Design and Construction team in Facilities and his wife Amie on the birth of their son Bo this week! 

As numbers of students, faculty, and staff on campus continue to change, thank you for your diligence and flexibility in your work this week. 

Update Message: March 25, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis. Below are some updates I want to share: 

1. The hours for many offices around campus have changed over the past week. Romney Beebe from Dining has created a great spreadsheet where you can view updates for different locations. Thank you Romney! These will also be printed to post at time clocks. 

2. If you're working remotely, make sure calls can be forwarded from your office phone to your home phone or cell phone. Here's an article from Information Services on how to set that up. 

3. Kudos to Campus Business Services for their great work during this busy time! Tyler Betzhold, Executive Chef in HDC, had the following kind words to share: "They have been so great in being flexible. They are responding to anything and everything we have needed, which as you know has been ever evolving by the minute at times. It has helped tremendously. Kudos to all of them."

4. Today the University Staff Advisory Council sent out a reminder that nominations for the 2020-23 USAC term will close this Sunday, March 29. They are seeking nominations for the Facilities and Dining Services Departmental Seats, among other positions. These elected representatives play an important role speaking up for your needs and working to make University of Richmond an employer of choice. 

5. Many may not have the opportunity to slow down and notice, or come see in person, but the flowers on campus look beautiful right now thanks to the hard work of the Landscaping team. See a few photos here shared by Mike Torquato. 

Don’t be a stranger – call or email with questions or comments!

Update Message: March 24, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis. 

Before I get to updates to share with you all, I want to recognize that the Chaplaincy shared some very sad news today. Jerry Robinson, who worked as a purchasing agent in the Office of Procurement & Strategic Sourcing, died unexpectedly on March 23. The Chaplaincy was spot on in mentioning Jerry's warmth, friendliness, and kind demeanor. I know many of us appreciated those traits when we worked with him here on campus. Jerry will be dearly missed by the University of Richmond community.  Please keep his family, and his UR colleagues Wendy Burchard and Sandy Benoit, in your thoughts.

Below are some updates I want to share for today: 

  1. There is a page on the University's COVID-19 website dedicated to frequently asked questions for faculty and staff. There is a lot of good information there, so please take a couple minutes to read over it if you haven't already. 
  2. Infections can spread very quickly (funny video, yet important take-away) if you're not paying attention (watch all 1:24)! There are a few simple precautions you can take to prevent the spread of COVID-19 when you're on campus. Please take a couple minute to read over those here.
  3. Last week, University of Richmond received its certification as a Bee Campus USA affiliate. This recognizes our efforts to support pollinator populations with a variety of habitats around campus. Thank you to Kelsey Fastabend from the Office for Sustainability for leading this effort and to Allison Moyer from Facilities for your work on this through our Bee Campus Committee!
  4. Spiderbyte of the day (drum roll, please!): If you're looking for something to read, Boatwright Library has added over 100 new audiobooks and E-books to RBDigital, an online recreational reading platform.

Thank you for another great day taking care of one another and this place.

Update Message: March 23, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis. Below are some updates I want to share:               

1. Today Governor Northam announced that Virginia schools will stay closed through the end of the academic year. I know this may pose challenges to many of our staff who have school-age children at home. I will keep you updated with any changes or resources communicated from Human Resources.

2. Today was the first day of online learning for our UR students! On a lighter note, here's how some teachers are feeling (Funny video!!) about the transition to online learning. Thanks to Brittany Schaal for sharing!

3. Effective Thursday, March 26th at 6:00 pm, buildings on campus will be locked. Faculty and staff will only be able to access those buildings for which they are authorized with a physical key or by using their ID Card at the card readers located on certain doors of each building. As we prepare for the transition, please take the time to locate the card readers on the buildings which you most frequently visit.  The following buildings will be open with limited hours: Heilman Dining Center, Tyler Haynes Commons, Chapel, Physical Plant, Post Office, Print Shop, Student Health Center. 

4. Adjusting to remote work can be challenging as you figure out a new schedule and new ways to complete tasks. Human Resources has set up a page with tips and resources for working remotely. Take a look!

5. Congratulations to Allison Moyer, Associate Director and Horticulturist in Landscape Services, on successfully passing her “5A Aquatic Pest Control” test last week! This test is very difficult and many people do not pass on their first try. It has been one of Allison's goals to get this certification since she came to UR and she studied for the test for weeks. Passing this test means that Allison can chemically spot treat duckweed in Westhampton Lake during the rare occasions that it's needed. 

6. Pictured here is a friend of mine at a local Richmond hospital.  This is a great reminder that when you're not working your shift, remember to stay home whenever possible to protect yourselves and others.  I am very appreciative for our first responders, medical staff, and those that help take care of them!

Thank you all for your hard work keeping our campus open and operating well. 

Update Message: March 20, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis. 

It's been a very busy week for everyone, but you all have done a wonderful job taking changes in stride and keeping the campus running while everyone adjusts. Thank you! Below are some updates I want to share:

1. A plan is in place for students to return to campus to retrieve their belongings. Students will return based on residence hall at assigned times from mid April through early May. You can read the full update at the bottom of this page.

2. Starting Monday, March 23rd, the Willow Lawn Xpress and the Richmond Uber program will be suspended. If you use one of these to get to campus, you should plan to take a different bus route starting Monday. You can see other UR shuttle schedule updates here.   

3. Just a reminder to maintain a social distance during your rotating shifts while on campus --- this includes when riding in golf carts, working in the kitchen, or making deliveries.  Thanks for all you continue to do!

4. Kudos to Dining Services! Martha Merritt, Dean of International Education, had the following kind words to share: "I went to pick up a bag lunch on Wednesday, to see what the students still on campus are experiencing. Both of the staff members who were serving and stocking food were cheerful and kind, and I was touched to see how much this meant to the students. And to me. The lunch was pretty tasty, too! Thank you so much."

5. Russell Newcomb (pictured here) from Facilities Maintenance/Carpentry has a great reminder for us --- stay positive (see his hat in the attached picture)! The idea of spending each day after work, the upcoming weekend, at home may feel discouraging, but there's still lots we can do and lots we can be grateful for. Here's a list of things you and your family can do at home while we all try to avoid crowded public places.  

Have a great weekend and stay healthy. 

Update Message: March 19, 2020

From: Mark Detterick

Campus Operations Team: 

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis.

I'm grateful to work with team members like you who can take on new challenges while doing your jobs extremely well. Below are some updates I want to share: 

1. Earlier today, Human Resources sent out an email with detailed instructions for web time entry for anyone who has been scheduled for a reduced number of hours or who wishes to use leave time. Please read through those instructions

2. If you usually receive a printed paycheck or paystub, Payroll will now be mailing those out instead.  If you do not want to have your paycheck mailed to you, please follow the directions to set up direct deposit. I strongly encourage everyone to be prepared and receive your pay with direct deposit just in case there is an interruption to mail service.  Questions?  Ask your supervisor or feel free to reach out to me.

3. This semester, I have been holding Open Hours on Fridays from 2:00-3:00 in the Tyler Haynes Commons.  I like to meet you, get to know you, and hear ideas or ask questions about how we do things in Campus Operations. Instead of doing this in person tomorrow, I'll use phone calls to hold Open Hours. Call me to say hello Friday between 2p-3p!  My number is 804-289-8174. 

4. Thank you to Robert Johnson, Quintella Rucker, and Monica Taylor from Maura Mclain's team in Heilman Dining Center for helping cover shifts in the Post Office this week! Your willingness to step up and meet a need in another Campus Operations unit is really appreciated.   

5. For those of you using Zoom for meetings, Information Services will be hosting a Zoom tutorial tomorrow at 10:30.  This page (Thank you for passing along, Maya Vincelli!!) also has some great tips for what to do if you're having issues with video or audio quality.   

6. Human Resources sent out a good reminder this morning on Spiderbytes: registration for the University's Summer Youth Programs closes tomorrow, March 20.

Thank you for your incredible teamwork. 

Update Message: March 18, 2020

From: Mark Detterick

Campus Operations Team:

This is a status update email that I am sending to the entire division of Campus Operations (470 email addresses!) on a regular basis.

Thank you for so quickly adapting to new shifts, new tasks, and new working conditions. Because of you, students, faculty, and staff are able learn, teach, and work despite these challenging conditions. Below are some updates I want to share: 

1. This afternoon, a campus update was sent out with details on how and when students will collect their belongings from campus over the coming months. You can read the full message here.

2. The CDC has issued guidance indicating that some people with existing health conditions are at higher risk of experiencing complications with COVID-19.  If you are in a higher risk group, you can seek temporary modifications (such as a change in schedule, telecommuting, duties, or other accommodation) by following the directions to request an accommodation here

3. Unrelated to coronavirus, congratulations to Dining Services! Matt Salsberry's recipe for "Sweet Heat Carolina Wings" won first place in Tyson Foods' College & University Wings Contest. You can read through the recipe here. – Page 13 --- Way to go, Matt!

4. A tip for those working from home: During Zoom calls, keep your video on for the whole meeting. If you’re in-person, you’d likely avoid checking email or surfing the web. Keep the same norms alive for remote meetings. Of course, you should also make sure you're in a quiet room for the call, otherwise you might have to deal with some unexpected interruptions.  (Funny video!!) 

Thank you again for your exceptional work caring for each other and this place. 

Update Message: March 17, 2020

From: Mark Detterick

Over the past few days, some students came to retrieve items before heading home, other students have returned to campus to stay, many employees have transitioned to working remotely, and lots of people on our team have adjusted to new shift schedules.

Thank you so much for your incredible work throughout these changes. None of this could have been accomplished without you.

Below are a few updates I want to share: 

1.President Crutcher announced via email last night that students will continue remote learning through the end of the semester and commencement will be postponed. A process is being created for students to retrieve their belongings from campus later this semester.  You can read the full message from President Crutcher here.

2. In Campus Operations, we are all working through our new rotating shift schedule, which is in place through April 3.  

3. The work we're doing matters and it is not going unnoticed. Dr. Crutcher reached out with a message for Campus Operations staff members remaining on campus: "Thank you for your leadership, the many extra hours worked, and above all the depth of care you and your team have demonstrated for this place and for our shared mission."

4. I received an email today containing the following advice: "In a crisis, you first need to meet people where they are. Their most basic needs must be met first and they need to feel safe." That's exactly what we're doing in Campus Operations. By providing meals and a clean, functioning campus, we are meeting people's needs and making them feel safe so they can figure out how to keep learning, teaching, and working in the midst of these new challenges.

5. The University has added a lot of helpful information for staff to their COVID-19 page, please take a couple minutes to read through it

We are going to be working with a new normal over the next few weeks and I am so grateful to everyone in the Campus Operations team for getting us off to a strong start. 

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