Students

The Mailroom is located in the Heilman Center next to the One Card Office and is open Monday through Friday, 1:00 to 5:30 p.m., and 9:00 a.m. to 12 noon on the weekends (for package pickup only).

*Because of COVID-19 our service window hours are currently: 10:00 a.m.- 3:00 p.m. Monday through Friday. Weekend service will be suspended until further notice. This is subject to change as circumstances change.

The Mailroom is closed on all major holidays.

You may begin sending your packages August 9th.

Only residential students are able to receive mail and packages on campus. Commuter students must have mail and packages delivered to their current address.

Mailboxes are being cleaned and sanitized. Following this process, we will begin assigning mailboxes to new and returning students. An email will be sent after July 31st.

This information can be located under your personal information on your BannerWeb account. If students forget their mailbox assignment, they should stop by the Post Office with their University ID. We are not permitted to give this information to anyone over the phone or via email.

PLEASE NOTE: If a residential student changes to a commuter, they will lose their mailbox on campus. If their status changes back to resident at any point, the student will receive a new mailbox assignment.

We know how important your packages are to you. The correct address and format for all mail and packages for students is as follows:

Student Full Name
UR Mailbox Number
410 Westhampton Way
Richmond, VA 23173

Example:
Jane Marie Doe
UR 0000
410 Westhampton Way
Richmond, VA 23173

DO NOT put any nicknames or abbreviations of the students name on any mail or package. The name on the package and mail must match the name on the student ID for verification, accurate processing and delivery, and liability purposes. If the label on the package or mail is missing, incomplete, spelled incorrectly, a nickname, or unable to be clearly read for processing, the mail or package will be returned to the sender. Also, please do not include your dorm assignment.

No. All student mail is centrally located at the Campus Post Office. Each student who lives on campus has a private mailbox.

• If you want to send a letter, it must have the appropriate amount of postage (stamps) on it before you mail it. Postage can be obtained from the Post Office and can be paid using cash, check, credit card, or Spider Dollars.
• Packages that are being sent out must have either a pre-paid label or a return label if not paying with USPS postage.
• Please cover the addresses on the label with tape to prevent damage to the address. If the carrier cannot read the label it will not be picked up. Example: Jane Marie Doe UR 0000 410 Westhampton Way Richmond, VA 23173
• UPS, DHL, LaserShip, FedEx, and the United States Post Office (USPS) pickup and drop off at the mailroom.
• Please be mindful when ordering from Amazon that anything that is ordered for the same day, may not make it to our facility before we close. We are not responsible for any packages left after hours.
• Outgoing packages should be brought to the mailroom by 4:15 p.m.
• We do not sell postage on the weekends and any packages brought in will not go out until the next business day.
• Please ensure that your package is handed to one on the employees inside the mailroom and that you receive a receipt of drop off. Please do not leave packages in the lobby of the mailroom. We are not responsible for items that are lost or stolen.

Typically, mail is delivered by USPS in the mornings and is sorted into the appropriate student mailboxes daily. We cannot guarantee what time the mail will be delivered to the mailroom. Please plan to check your mailbox at least once per week after 4:00 p.m.

During the academic year, any mailbox too full or overflowing with mail, it will be bundled and the student will receive an e-mail as if it were a package. If the student does NOT claim their mail after 5 business days of receiving this e-mail, the mail will be returned to the sender.

At the end of each term, all mailboxes will be cleared and any mail left inside the mailbox will be returned to the sender.

We only forward mail when students are listed as Study Abroad and one semester following graduation. If you do not classify as one of the above, please contact the mailroom to coordinate having a package sent to you. Some items require the receiver to pay for these items.

Students may send packages 1 week before their move in date. Because of storage, as well as liability concerns, any package sent to the Mailroom more than a week before the student move in dates, will be returned to the sender.

Students are requested to not send more than:

• 1 large box (18x18x24)
• 2 medium boxes (18x18x16) or
• 4 small boxes (16x12x12) at one time

Anything larger then these dimensions will be returned to sender. Examples of these include:

• Futons
• Shelving units
• Sofas
• Rugs
• Large computer chairs
• Mini refrigerators (over 19x19x19 or 1.9 cubic feet)
• Extra-large televisions (more than 50 inches)
• Items heavier than 50 lbs., or
• Large projector screens

All student packages delivered to the Mailroom are processed, marked with the student name and the date of delivery and then logged into our package tracking system. Automated e-mails are sent out to the students once the package is processed. Please allow the Campus Post Office Staff time to process packages. During peak times, this can be up to 4 hours.

Students must wait until they receive an e-mail like the sample below before coming to the Mailroom. Delivery e-mails from vendors like Amazon do not necessarily mean your package is available for pick-up.

Dear Jane Doe,

Please address all mail, and packages as such:
Jane Doe
UR #0000
410 Westhampton Way
University of Richmond, VA 23173

You have received a package at the University of Richmond Post Office with tracking number WHQM00LGHM0002125. Please proceed to the window and swipe your UR ID.

If you have lost your key, you can purchase a new key for $25.00.

Thank you,
URPO Staff

Window Hours: M - F 1:00 p.m. to 5:30 p.m. Sat and Sun 9:00 a.m. to 12:00 noon. NOTE: If you have already collected this package please disregard this email.

Some important notes:

• Students have up to 5 business days after receipt of e-mail to bring their Spider ID to the mailroom and pick up their package. Packages left in the mailroom after 5 business days will be returned to the sender.
• The Mailroom cannot provide or make available carts to transport packages.
• Any package received at the Mailroom that is open, damaged or broken will be labeled as such for the student reference. The Mailroom is not responsible for damages to packages. Questions or concerns should be directed to the appropriate carrier.
• The Mailroom is not responsible for packages left outside of our facility. This includes other areas on campus, the lobby, or our loading dock.

All students must present a valid student ID to pick up packages at the Mailroom. If your student ID is lost or stolen, please go to the One Card Office to get another one.

We are open from 9:00 a.m. – 12:00 p.m. on the weekends. If a holiday falls on the weekend, we will notify students and shippers in advance to make other arrangements. Any package delivered after our hours of operation will be held by the carrier until the next available business day and delivered when the Mailroom is open. WE ARE NOT RESPONSIBLE FOR PACKAGES LEFT AFTER BUSINESS HOURS.

You must wait for the e-mail from the mailroom to be able to claim your package.

The Mailroom does not have refrigeration. If you receive an item that needs refrigeration, such as medication, it MUST be picked up by end of day on the day of delivery. Students will still receive an automated email from our Tracking system that a package has arrived for them. Parents should notify their student ahead of delivery to come to pick up the package ASAP.

Please note: We do not accept items that are not boxed in a shipping container. Any items like flowers or Edible Arrangements that are not in a shipping container will be redirected to the Student Involvement Office in Tyler Haynes Commons.

Please notify the sender ASAP so that they can correct the information on your behalf. We also recommend contacting the courier so that they can correct the information before it is returned to the sender. Many couriers charge a fee for changing the address after it has shipped. Payment is the responsibility of the student and not the Campus Post Office.

Mailbox rentals are on a first come basis. Please come to the mailroom and fill out the application and pay the rental fee. The rental fee covers the box for one year. Renters will be notified 30 days in advance of their renewal date to pay the rental fee.